You will love WRINKLESSCREAM or we will refund your money.
We appreciate your business and we hope you are enjoying the product. However, if
you tried the product(s), but saw no difference, we will happily refund your money.
There are certain guidelines to our generous return policy. We have listed the guidelines
here for your reference.
1. You must request a return within thirty (30) days of your order date. The return
must be postmarked before the 30-day period expires. We will not issue refunds or
discounts after the 30-day period.
2. Please, contact us by phone or email for a Return Authorization Number. We will
issue you a number and the number will be necessary to complete the return and refund
process. Failure to do so may cause your refund not to process. You are responsible
for making sure the appropriate information is located on your return.
3. If you ordered multiple jars of a single product or multiple products, to receive
all due refunds, you must send all the jars with your return. We will accept one
jar of each product in a used state; however, the additional jars must remained
sealed and untampered. Orders totaling over $99.90 will occur a $10.00 restocking
4. On receipt of the RA number, please package your return(s) and write the return
order number clearly on return label, which needs to be adhered to your shipping
container. Again, please make sure to include all the products for which you wish
to receive a refund. Partial returns will only receive partial refunds, so make
sure that everything is in your shipping container.
5. Please, ship the package to AloeVella Product Returns, 3201 W. Hillsborough Avenue,
#153201, Tampa, Florida 33614-9998. This address is located on your return label.
6. If you paid by credit card, per credit card processing regulations, we will issue
your refund back to the same card used to order. Your refund may not appear until
your next month's statement, as it may take up to 30-days to process your refund.
If you paid by check, we will issue a paper check and mail the refund check to the
address we have on file.
7. ALL Shipping and Handling is NON-REFUNDABLE.In the event, you received
“Free Shipping”; we will charge you the cost of the initial shipping and handling
amount. If your return arrives with insufficient postage, we will charge you the
cost of the postage due and a $15.00 service fee.
8. If you refuse the product(s) during delivery without first receiving a Return Authorization,
we will charge you for the postage and handling and a $15.00 service fee. During
delivery, if an order is lost or stolen, we will assist with a refund, once you
send us proof of a filed claim with the shipping company. It is your responsibility
to report lost or stolen items to the shipping company.
9. We will emphatically not accept any returns over the 30-day return period. We will charge you for the cost to send them back you.
10. If you fail to include your customer name, address, RA number, you will not receive a refund.